Remote French-English Customer Support Representative

About the role

We are seeking a bilingual French‑English Customer Support Representative to join our global, fully remote team. In this position you will interact with customers across French‑speaking regions, providing assistance via chat, email and phone while ensuring a positive experience.

Key responsibilities

• Respond to customer inquiries in French and English through chat, email and phone.
• Guide customers step‑by‑step to resolve technical or order‑related issues.
• Maintain accurate records of all interactions in our support system.
• Share feedback and insights to help improve products and processes.
• Collaborate with a supportive remote team to achieve service goals.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Reliable high‑speed internet (minimum 25 Mbps) and a quiet workspace.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support tools.
• Familiarity with e‑commerce platforms and CRM systems.

What we offer

• Fully remote work – you can work from anywhere.
• Competitive pay with regular reviews and performance‑based bonuses.
• Paid time off for rest and recharge.
• Monthly health stipend.
• A collaborative team culture that values growth and respect.