Remote French Bilingual Customer Support Representative

About the role

We are looking for a motivated Remote French Bilingual Customer Support Representative to join our growing team. In this position you will assist French‑speaking customers via phone and live chat, turning inquiries and issues into positive experiences.

Key responsibilities

• Provide timely, friendly support in both French and English through calls and chat.
• Troubleshoot customer problems with a calm, solutions‑first approach.
• Document all interactions accurately in our CRM system.
• Identify recurring issues and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism and cultural sensitivity.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent in French and English, both written and spoken.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support tools.
• Basic knowledge of CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off, monthly health stipend, and performance bonuses.
• Team culture that values growth, accountability, and connection.