French-Speaking Customer Support Specialist

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our fully remote team. You will be the first point of contact for French‑speaking customers, providing assistance via phone, live chat, and email while delivering a friendly and efficient experience.

Key responsibilities

• Provide top‑tier support in French and English through voice and chat channels.
• Troubleshoot customer issues and deliver effective resolutions.
• Build strong relationships with clear, empathetic communication.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent in both French and English, written and spoken.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.
• Knowledge of CRM systems.

What we offer

• Competitive salary with annual reviews.
• Paid time off for rest and personal needs.
• Monthly health stipend.
• Performance‑based bonuses.
• Permanent fully remote work‑from‑home setup.