Customer Support Representative

About the role

Wave is looking for a Customer Support Representative to join its growing team in Niamey. You will be the front‑line contact for users of Wave’s mobile financial services, helping them navigate the app, resolve issues, and enjoy a cash‑less experience across Africa.

Key responsibilities

• Serve as the primary point of contact for Wave customers, delivering world‑class support.
• Handle inquiries and complaints professionally, escalating complex cases when necessary.
• Maintain up‑to‑date knowledge of Wave products and services.
• Use active listening to understand customer needs and provide effective solutions.
• Collaborate with other departments to ensure customer issues are resolved promptly.
• Participate in team meetings and contribute to continuous improvement initiatives.

Required profile

• Fluency in French and Hausa.
• At least 2 years of experience in a call‑center or customer‑service role.
• Ability to work flexible schedules.
• Strong sense of responsibility, initiative, and attention to detail.
• Client‑oriented mindset with excellent interpersonal skills.

Required skills

• Active listening and effective communication.
• Problem‑solving and escalation management.