Remote French Bilingual Customer Support Representative

About the role

We are looking for a Remote French Bilingual Customer Support Representative to assist customers from French‑speaking regions via voice calls and live chat. You will help track orders, answer product questions and resolve issues, turning frustration into satisfaction.

Key responsibilities

• Provide timely, friendly support in French and English through calls and chat.
• Troubleshoot customer problems with a calm, solutions‑first approach.
• Accurately document all interactions in the ticketing system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, care, and cultural sensitivity.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent in both French and English, written and verbal.
• Excellent communication skills and ability to stay calm under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk or similar ticketing platforms.
• Experience with Shopify or comparable e‑commerce tools.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and a monthly health stipend.
• Performance bonuses based on KPIs.
• A supportive team culture focused on growth and accountability.