Remote French Bilingual Customer Support Representative

About the role

We are looking for a remote French‑English bilingual Customer Support Representative to assist customers from French‑speaking regions. You will handle voice calls and live‑chat interactions, turning inquiries and issues into positive experiences.

Key responsibilities

• Provide timely, friendly support in both French and English via phone and chat.
• Troubleshoot customer issues with a calm, solutions‑first approach.
• Accurately document all interactions in the support system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, care, and cultural sensitivity.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent in both French and English, written and verbal.
• Comfortable working from a quiet, dedicated home workspace with reliable internet.
• Calm and solution‑focused under pressure.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.
• Familiarity with CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and a monthly health stipend.
• Performance bonuses based on KPIs.
• A team culture that values growth, accountability, and connection.