Remote French Bilingual Customer Support Representative

About the role

We are looking for a remote French‑English bilingual Customer Support Representative to join our growing team. In this role you will assist customers from French‑speaking regions via phone and live chat, turning inquiries and issues into positive experiences.

Key responsibilities

• Provide timely, friendly support in French and English through calls and chat.
• Troubleshoot customer problems with a solutions‑first mindset.
• Document all interactions accurately in our support platform.
• Identify recurring issues and share insights to improve processes.
• Collaborate with team leads and peers to stay aligned on priorities.
• Represent the brand professionally, respecting cultural nuances.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support tools.
• Basic proficiency with CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• Culture that values growth, accountability and connection.