Bilingual French/English Customer Support Specialist – Remote

About the role

We are seeking a bilingual French‑English Customer Support Specialist to join our fully remote team. In this non‑voice position you will assist customers via chat and email, ensuring clear communication and swift resolution of inquiries.

Key responsibilities

• Provide timely, professional support in French and English through chat and email.
• Assist customers with orders, inquiries, and general concerns.
• Troubleshoot issues and deliver accurate solutions.
• Document interactions and maintain precise records.
• Collaborate with teammates to uphold consistent service quality.
• Share feedback to improve processes and the overall customer experience.

Required profile

• Fluent written and reading comprehension in French and English.
• Minimum 1 year of customer service experience, preferably in e‑commerce.
• Strong written communication, attention to detail, and ability to handle multiple conversations.
• Organized, reliable, and solution‑oriented.

Required skills

• Experience with support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent remote position with competitive pay and annual performance‑based increases.
• Paid time off, health and dental coverage or monthly health stipend.
• Holiday bonuses and opportunities for career growth.