French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote customer service team. In this position you will be the trusted voice for our French‑speaking customers, delivering clear information and effective solutions through phone calls and live chat.

Key responsibilities

• Provide prompt, friendly support in both French and English across multiple channels.
• Troubleshoot issues, identify root causes, and resolve customer problems calmly.
• Document every interaction accurately to ensure continuity of service.
• Share feedback and insights to help improve products and processes.
• Collaborate with remote teammates, staying aligned on goals and priorities.

Required profile

• Fluent in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact centre.
• Patient, detail‑oriented, and able to work independently.
• Reliable PC (i5 or higher) and stable internet (≥25 Mbps).

Required skills

• Experience with customer support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote employment with flexible hours.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health‑wellness stipend.
• Supportive culture that values fairness, open communication, and professional growth.