French-Speaking Customer Support Specialist (Remote)

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our fully remote team. You will be the first point of contact for French‑speaking customers, handling inbound calls, live chat and email while delivering friendly, efficient service.

Key responsibilities

• Deliver top‑tier support in French and English via voice and chat.
• Troubleshoot issues and provide effective resolutions with a customer‑first mindset.
• Build strong relationships through clear and empathetic communication.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Provide customer feedback to improve tools and processes.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent in both French and English (written and verbal).
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM systems is a plus.

Required skills

• Experience with Gorgias, Zendesk or similar ticketing platforms.
• Experience with Shopify or comparable e‑commerce platforms.
• Basic proficiency with CRM tools.

What we offer

• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent position with flexible schedule.