French-Speaking Customer Support Specialist

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our fully remote team. You will be the first point of contact for French‑speaking customers, handling inbound calls, live chat, and email while delivering friendly, efficient service.

Key responsibilities

• Provide voice and chat support in French and English.
• Troubleshoot customer issues and offer effective resolutions.
• Maintain clear, empathetic communication to build strong relationships.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support platforms.
• Knowledge of CRM systems.

What we offer

• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• Permanent fully remote work arrangement.