French-Speaking Customer Support Specialist

About the role

We are looking for a fluent French‑English speaker to join our remote‑first customer support team. As the first point of contact for French‑speaking customers, you will handle inbound calls, live chat, and email, delivering friendly and effective assistance.

Key responsibilities

• Provide top‑tier support in French and English via voice and chat.
• Troubleshoot customer issues and deliver timely resolutions.
• Build strong relationships through clear, empathetic communication.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent in both French and English, with excellent written and verbal skills.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Knowledge of CRM systems.

What we offer

• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent work‑from‑home arrangement.