French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global e‑commerce team. You will interact with customers from Spanish‑speaking regions via voice calls and live chat, delivering friendly, professional assistance in both French and English.

Key responsibilities

• Provide timely, accurate support through phone and chat in French and English.
• Troubleshoot issues, guide customers step‑by‑step, and resolve inquiries related to orders, products, and technical problems.
• Log all interactions in the CRM system and ensure data quality.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with teammates to stay aligned on priorities and product updates.

Required profile

• Minimum 1 year of remote customer service or similar experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Basic knowledge of CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Opportunities for growth in a supportive, people‑first culture.