Customer Service Specialist – French Speaker (Remote)

About the role

TalentWorldGroup is seeking a bilingual French‑English Customer Service Specialist to join its remote call‑center team. The role supports a home‑based project in the online travel sector, handling inbound and outbound interactions for a booking platform.

Key responsibilities

• Answer inbound and make outbound customer service calls.
• Manage cases, including modifications, cancellations, deposit claims, and escalations.
• Log, classify, and follow up on all interactions while maintaining accurate records.
• Analyze call data and share customer feedback with internal teams.
• Stay updated on platform and process changes and collaborate through documented communication.

Required profile

• Professional‑level French (C2) and fluent English.
• Proven experience in customer service, preferably in the online travel industry.
• Ability to multitask between live calls and case handling.
• Clear, empathetic communication under pressure.

Required skills

• Salesforce
• Zendesk or similar ticketing platform
• Slack or comparable team‑collaboration tool
• Windows 11 or macOS 14 operating system
• Stable broadband internet connection and USB headset

What we offer

• 100% remote work
• Hourly rate of €11
• Flexible, project‑based assignments with long‑term collaboration potential
• Paid training (20 hours)
• Opportunities for career development and learning