Bilingual French/English Customer Support Specialist – Remote

About the role

TalentPop is seeking a fluent French and English speaker to join its fully remote customer support team. In this non‑voice position you will interact with customers via chat and email, providing clear, courteous assistance and ensuring a smooth experience.

Key responsibilities

• Respond to customer inquiries, order questions, and general concerns through chat and email in both French and English.
• Troubleshoot issues, deliver accurate solutions, and document each interaction.
• Maintain up‑to‑date records in the support platform and share feedback to improve processes.
• Collaborate with teammates to ensure consistent, high‑quality service.

Required profile

• Fluent written and reading comprehension in French and English.
• Minimum 1 year of customer service experience, preferably in e‑commerce.
• Strong attention to detail and ability to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset and reliable remote work setup.

Required skills

• Experience with support tools such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote employment with competitive pay and annual performance‑based increases.
• Paid time off, health and dental coverage or a monthly health stipend.
• Holiday bonuses and clear pathways for career growth.