Agent Admin Officer

About the role

Wave is looking for an Agent Admin Officer to support its Agent Operations team with administrative tasks. Reporting to the Agent Operations Admin Manager, you will manage the team's requests, track agents' performance and stay in contact with them. The role is based in the head office in Niamey, Niger, on a 6-month fixed-term contract.

Key responsibilities

• Support the agent office and field operations teams from the head office in Niger.
• Help agent team managers recruit and manage agents according to internal policy and procedure.
• Track agent and client issues and make outbound calls to agents to collect data.
• Request, dispatch and track the use of agent-related supplies, including stationery and merchandising materials.
• Maintain agent contracts and keep information across systems and devices up to date.
• Compile information gathered by field teams and survey agents on various topics.
• Support field teams with planning and liaise with other departments.
• Help field teams recover Wave documents, equipment, devices, branding and material after an agent terminates.
• Provide basic training on agent admin issues to field teams.

Required profile

• University degree completed.
• Experience in an administrative position, preferably supporting agents or retail networks in a back-office role, and experience in field agent operations.
• Fluent in French and English, with a good command of local languages.
• Work authorization in Niger is required.

Required skills

• Notions of logistics, supply management, shipments and stock management.
• Strong computer skills, especially Excel/spreadsheets and Google Maps.

What we offer

• Competitive salary calculated by a transparent formula.
• Health insurance for yourself and your dependents.
• Parental leave: 26 weeks for mothers and 4 weeks for fathers, plus subsidized childcare.
• Airtime reimbursement, free food and a modern office.

To apply, fill out the application form and upload a resume in English and a cover letter describing your interest in Wave and the role.