Operations Training Lead

About the role

We are looking for an Operations Training Lead to shape and execute the training strategy for our growing agent network in Niger. Based in our Niamey office, you will combine strategic planning with hands‑on delivery to ensure agents receive high‑quality, data‑driven training that supports our mission of a cashless Africa.

Key responsibilities

• Conduct training needs assessments and define country‑level training objectives.
• Lead the regional operations team in identifying and implementing operational improvements.
• Review training strategies, coach trainers, and evaluate training effectiveness.
• Translate training materials into English and French, and improve content using observations and data insights.
• Plan, deliver, and facilitate both in‑person and remote training sessions; conduct agent visits to address action items.
• Coordinate regional roll‑outs of new products and processes with territory leads.
• Manage training administration, monitor Slack and WhatsApp channels for gaps, and report on program effectiveness.
• Gather trainee feedback, ensure quality‑assurance standards, and drive the transition from face‑to‑face to digital training.

Required profile

• Proven experience designing and delivering training programs for field teams.
• Strong analytical mindset with ability to use data to improve training outcomes.
• Fluent in English and French; comfortable translating and localising content.
• Willingness to travel regularly to field locations across Niger.
• Work authorization for Niger.

Required skills

• Slack
• WhatsApp

What we offer

• Permanent contract with a fast‑growing fintech on a continent‑changing mission.
• Opportunity to shape training strategy in a high‑impact market.
• Collaborative, mission‑driven work environment.