Capacity Building, HIS Support & Helpdesk Coordinator

About the role

The Capacity Building, HIS Support & Helpdesk Coordinator will lead the transfer of skills and services to Niger's Ministry of Health, designing training curricula, establishing a national health information system (HIS) helpdesk, and handing over an e‑learning platform for independent management.

Key responsibilities

• Agree on competency standards and helpdesk operating model with the Department of State and Ministry of Health, and obtain written approval.
• Design and deliver training curricula, materials and competency assessments; certify at least five MoH trainers for the e‑learning platform.
• Establish and support the national HIS helpdesk (ticketing workflow, regional focal points, escalation contacts, SLA indicators) and monitor performance.
• Transfer ownership of the e‑learning platform, documenting recurrent‑cost ownership and administrative responsibilities.
• Provide practical DHIS2 administrator training and support IDSR analytics, mSupply, and laboratory/CSI user training.
• Conduct 30–60 day follow‑up to verify independent application of skills and prepare milestone evidence.

Required profile

• Master’s degree (or Bachelor’s with extensive experience) in public health, health informatics, education/training, IT or related field.
• Minimum 6 years experience in capacity building, training or user support for health information systems.
• Demonstrated experience designing competency‑based curricula and training of trainers.
• Experience setting up or operating an IT/HIS helpdesk and knowledge of ITIL concepts is an asset.
• Fluency in French and working knowledge of English.

Required skills

• DHIS2 administration and training.
• E‑learning platforms (e.g., Moodle) management.
• Ticketing tools, SLA design and tiered support (N1/N2/N3).
• ITIL concepts and helpdesk operations.