Work-from-Home Customer Support – French Speaking

About the role

We are seeking a bilingual French‑English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers, helping them solve technical or order‑related issues while delivering a friendly, helpful experience.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and phone.
• Provide step‑by‑step guidance to resolve technical, product, or order issues.
• Maintain accurate records of all interactions in our support system.
• Share customer feedback to help improve products and processes.
• Collaborate with a supportive remote team to ensure consistent service quality.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Reliable home office setup: laptop/desktop with i5 processor or better, high‑speed internet (≥25 Mbps), and a quiet workspace.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support platforms.
• Familiarity with e‑commerce and CRM systems.

What we offer

• Fully remote work – you can work from anywhere.
• Competitive pay with regular reviews.
• Paid time off, monthly health stipend, and performance‑based bonuses.
• A collaborative team that values growth and respect.