Remote French Bilingual Customer Support Specialist

About the role

We are looking for a fluent French‑English speaker to join our fully remote customer support team. You will be the first point of contact for French‑speaking customers, providing assistance via phone, live chat, and email.

Key responsibilities

• Deliver high‑quality support in French and English through voice and chat channels.
• Troubleshoot customer issues and provide effective, customer‑first resolutions.
• Build strong relationships with customers through clear, empathetic communication.
• Collaborate with teammates to ensure consistent service standards.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of remote or online customer service experience.
• Fluent in both French and English, written and spoken.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support platforms.
• Knowledge of CRM systems.

What we offer

• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• Permanent, fully remote work‑from‑home setup.