Remote French Bilingual Customer Support Representative

About the role

We are looking for a motivated French‑English bilingual professional to join our remote customer support team. You will interact with customers from French‑speaking regions via phone and live chat, turning challenges into positive experiences.

Key responsibilities

• Provide timely, friendly assistance in both French and English through calls and chat.
• Troubleshoot customer issues with a calm, solutions‑first approach.
• Accurately document every interaction in our CRM system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, cultural sensitivity, and care.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent in French and English, both written and spoken.
• Excellent communication skills and ability to stay calm under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• A supportive team culture focused on growth and accountability.