IT Technician

About the role

Wave is building the first cashless continent in Africa and needs a skilled IT Technician to keep its office technology running smoothly. You will be the go‑to person for hardware, network and ticket‑based support, ensuring employees can work efficiently across multiple countries.

Key responsibilities

• Provide face‑to‑face and ticket‑based end‑user support, handling complex requests.
• Manage ticket queues, maintain SLA compliance and act as an escalation point for L1 technicians.
• Deploy, recover, troubleshoot and maintain employee and office hardware while keeping the asset register up to date.
• Coordinate with vendors for repairs, procurement and routine maintenance.
• Independently troubleshoot network, infrastructure and connectivity issues.
• Identify recurring problems, recommend improvements and document solutions.

Required profile

• Experienced technician comfortable working independently.
• Strong customer‑service mindset and operational discipline.
• Good judgment and ability to handle escalation situations.
• Excellent communication skills for face‑to‑face support.

Required skills

• Hardware troubleshooting
• Network troubleshooting
• Ticketing system management
• Asset management and inventory control
• Hardware deployment and configuration
• Vendor coordination