French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote customer service team. You will act as the trusted voice for our French‑speaking customers, delivering prompt assistance via phone and live chat while helping to build lasting relationships.

Key responsibilities

• Provide friendly, accurate support in both French and English across multiple channels.
• Troubleshoot issues, identify root causes, and deliver effective solutions.
• Document every interaction in our support system to ensure continuity.
• Share customer feedback and insights to improve products and processes.
• Collaborate with remote teammates to stay aligned on goals and priorities.

Required profile

• Fluent in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented, and self‑motivated.
• Ability to work independently in a quiet home office.

Required skills

• Experience with customer support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote position with flexible hours.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Supportive culture focused on fairness, communication, and professional growth.