French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote team as a Customer Service Representative. You will act as the primary point of contact for French‑speaking customers, delivering assistance via phone and live chat while upholding our brand’s reputation for quality support.

Key responsibilities

• Provide prompt, courteous service in both French and English, handling inquiries, issues, and transactions.
• Troubleshoot problems and guide customers to effective solutions.
• Document every interaction accurately in our support system.
• Share customer feedback to help improve products and processes.
• Collaborate with remote teammates to stay aligned on goals and priorities.

Required profile

• Fluent in spoken and written French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Self‑motivated, detail‑oriented, and able to work independently.

Required skills

• Experience with customer support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote employment with flexible hours.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off, health stipend, and a supportive, growth‑focused culture.