French-Speaking Customer Support Specialist (Remote)

About the role

We are seeking a bilingual French-English Customer Support Specialist to join our fully remote team. In this role you will be the first point of contact for French-speaking customers, providing assistance via phone, live chat and email.

Key responsibilities

• Deliver high-quality support in French and English through voice and chat channels.
• Troubleshoot customer issues and provide effective, customer-first resolutions.
• Build strong relationships with customers through clear, empathetic communication.
• Collaborate with teammates to ensure consistent service standards.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent written and spoken French and English.
• Calm and solution-focused under pressure.
• Familiarity with e-commerce and CRM systems is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.

What we offer

• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance-based bonuses.
• Permanent fully remote work-from-home setup.