French-Speaking Customer Support Specialist

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our remote‑first team. You will be the first point of contact for French‑speaking customers, providing assistance through voice calls, live chat and email while upholding our high standards of service.

Key responsibilities

• Deliver top‑tier support in both French and English via voice and chat.
• Troubleshoot customer issues and provide effective, customer‑first resolutions.
• Build strong relationships through clear, empathetic communication.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent written and spoken French and English.
• Calm and solution‑focused under pressure.
• Excellent written and verbal communication skills.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.
• Familiarity with CRM systems.

What we offer

• Competitive pay with annual reviews.
• Paid time off for rest and personal needs.
• Monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent work‑from‑home setup.