French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global e‑commerce team. You will interact with customers from Spanish‑speaking regions via phone and live chat, delivering friendly, clear, and professional assistance.

Key responsibilities

• Provide timely support in French and English through voice calls and live chat.
• Troubleshoot customer issues, guide them step‑by‑step, and ensure resolutions.
• Log all interactions accurately in our CRM system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with teammates to stay aligned on priorities and product updates.
• Represent the brand with professionalism, patience, and empathy.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Knowledge of CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health stipend.
• Opportunities for growth in a supportive, people‑focused team.