French-English Bilingual Customer Support Specialist (Remote)

About the role

We are seeking a French‑English bilingual specialist to deliver non‑voice customer support remotely. You will handle chat and email inquiries, ensuring clear communication and a smooth experience for our customers.

Key responsibilities

• Provide timely, professional assistance via chat and email in both French and English.
• Address customer questions, order issues, and general concerns.
• Troubleshoot problems and deliver accurate solutions.
• Document interactions and maintain precise records.
• Collaborate with teammates to uphold consistent, high‑quality support.
• Share feedback to improve processes and the overall customer journey.

Required profile

• Fluent reading and writing in French and English.
• Minimum 1 year of customer service experience (e‑commerce a plus).
• Strong written communication and attention to detail.
• Organized, reliable, and able to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote position with competitive pay and annual performance‑based raises.
• Paid time off, health and dental coverage or monthly health stipend.
• Holiday bonuses and opportunities for career growth.