Content Moderator – Trust & Safety Specialist (Remote)

About the role

The Content Moderator (Trust & Safety Specialist) ensures that user‑generated content on the platform complies with policies, legal standards, and community expectations. Working remotely, you will protect the online environment by reviewing text, images, and videos, and taking swift action on violations.

Key responsibilities

• Review and act on reported content, focusing on high‑priority queues and edge cases that require human judgement.
• Monitor daily queues to detect new abuse patterns and promptly escalate them to the Policy team.
• Provide feedback on moderation tool efficiency and suggest workflow improvements.
• Maintain a high accuracy rate (95%+) on moderation decisions and participate in calibration sessions.
• Investigate removal or suspension cases, handling reinstatement requests with fairness and due process.
• Serve as a designated responder during “red‑alert” situations such as graphic live‑streamed events or coordinated harassment campaigns.

Required profile

• Minimum 2 years of experience in content moderation, trust & safety, or community management for a major tech/social media platform.
• Strong emotional fortitude and proven strategies for digital wellness when reviewing disturbing content.
• Deep understanding of regional nuances, cultural sensitivities, and the ability to differentiate hate speech from protected speech.
• Ability to sustain high‑volume processing (80‑100+ pieces per hour) while maintaining attention to detail.

Required skills

• Proficiency with moderation tools such as Hive, Besedo, and Salesforce.
• Competence in Google Workspace.