Bilingual French/English Customer Support Specialist – Remote

About the role

We are seeking a bilingual French‑English Customer Support Specialist to join our fully remote team. In this non‑voice position you will handle customer inquiries via chat and email, ensuring a smooth and positive experience for our users.

Key responsibilities

• Provide timely, professional assistance through chat and email in both French and English.
• Address customer questions, order issues, and general concerns.
• Troubleshoot problems and deliver clear, accurate solutions.
• Document each interaction and keep records up to date.
• Collaborate with teammates to maintain consistent, high‑quality support.
• Share feedback to help improve processes and the overall customer journey.

Required profile

• Fluent reading and writing proficiency in French and English.
• Minimum 1 year of customer service experience, preferably in e‑commerce.
• Strong written communication skills and keen attention to detail.
• Organized, reliable and able to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with annual performance‑based increases.
• Paid time off, health and dental coverage or a health stipend.
• Holiday bonuses and clear paths for career growth.