Bilingual French/English Customer Support Specialist (Remote)

About the role

TalentPop is seeking a bilingual French‑English Customer Support Specialist to join its fully remote team. In this non‑voice position you will handle customer inquiries via chat and email, ensuring clear communication and a smooth experience for users of its e‑commerce platform.

Key responsibilities

• Provide timely, professional support in French and English through chat and email.
• Assist customers with orders, inquiries, and general concerns.
• Troubleshoot issues and deliver accurate, written solutions.
• Document interactions and maintain precise records.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Share feedback to improve processes and the overall customer journey.

Required profile

• Fluent reading and writing skills in both French and English.
• Minimum of 1 year experience in customer service (e‑commerce preferred).
• Strong written communication, attention to detail, and ability to manage multiple conversations.
• Organized, reliable, proactive, and solution‑oriented.

Required skills

• Experience with support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with performance‑based annual increases.
• Paid time off, health/dental coverage or monthly health stipend.
• Holiday bonuses and opportunities for career growth.